Delivery

All our orders are carefully shipped from our boutique in Vaison-la-Romaine. Delivery times are generally 3 to 5 business days in mainland France.

In-store pickup

Don't want to pay for shipping? You can pick up your order directly at our physical store, at no extra cost.

ALTER EGO
14 Avenue Jules Ferry
84110 Vaison-la-Romaine

Contact us after placing your order to arrange a pickup appointment.

Returns

You have 14 days from the receipt of your order to make a return.

Two options are available to you:

  • In-store return: simply bring your item to our store at 14 Avenue Jules Ferry, 84110 Vaison-la-Romaine. No return fees, immediate exchange or refund. The item must be returned in its original condition, unworn, with its tags.
  • Return by mail: return shipping costs are the responsibility of the customer. The item must be returned in its original condition, unworn, with its tags.

Contact us

For any questions regarding your order, delivery, or a return, please do not hesitate to contact us via our contact page.

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